FREE shipping: Orders over £40 (c €50 / $55)
Delivery to UK, Europe, USA and Hong Kong

Delivery - supplements

This product can be delivered to: United Kingdom, European Union, USA, Hong Kong and Pakistan.

See also: Payments and currencies and Refunds

Delivery

Our low-carb shop is based in Oxford, United Kingdom. 

We deliver to UK, Europe, USA, Hong Kong and Pakistan. 

Delivery charges depend on your location and the total weight of the parcel. Delivery charges start at £2.80, and are calculated at Checkout. 

Free delivery is available on orders £40 (around €50 or $60).

All orders are processed and despatched within 1 working day. We use UK Royal Mail as our delivery agent.

Delivery to United Kingdom

We currently deliver all products to UK. Standard Royal Mail charges apply.

UK delivery 1st class - Signed For 1st class 2nd class
0-1kg £4.00 £3.20 £2.80
1-2kg £6.25 £5.45 £3.80
2kg and above £12.80 £12.00 £9.00

Delivery to EU countries

We deliver all products to European Union countries: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain and Sweden.

We can also deliver to Switzerland and Norway. 

For European deliveries, we use Royal Mail International Signed service. Standard delivery time is around 3-5 working days. 

Your shipping price depends on the total weight of the parcel, and is calculated at Checkout. 

Tracking

We also provide an option of tracked delivery, using Royal Mail International Signed and Tracked service. We provide tracking number so you can check the parcel status online.

Delivery to USA

Shipping from Europe to USA starts from £5.00 (around $7) for a small parcel. Your final shipping price depends on the total weight of the parcel, and is calculated at Checkout. 

It usually takes 5-7 working days for our parcels to get delivered in USA. Once shipped, we have no control over the speed of delivery.

99% of our parcels get to USA without any issues within about one week. 

Occassionally, there may be delays due to the fact that international parcels have to go through US Customs. Their processing times vary greatly depending on how busy they are - usually parcels are cleared within 1-2 days, but sometimes it can take up to a week.

Tracking

We also provide an option of tracked delivery, using Royal Mail International Signed and Tracked service. We provide tracking number so you can check the parcel status online.

Faster delivery

If you would like to get your order faster and pay extra, we can also ship using international couriers such as FedEx or DHL. Please contact us for an individual quote if you would like to use this option. 

Delivery to other countries

We can deliver to Hong Kong and Pakistan. 

Unfortunately, we are currently unable to deliver goods to any countries other than the ones listed above. This is due to the regulatory burden of getting food products approved for import - most countries have strict regulations in this regard.

Please contact us if you wish to check whether we might be able to deliver to your country, subject to its export regulations.

Payments and currencies

Our shop is based in Oxford, United Kingdom. All prices are set in pounds sterling (GBP), and payments are accepted in GBP.

If your credit or debit card is for an account in a different currency, such as US Dollars or Euros, you can still use it at checkout. Our payment gateway will convert the amount due to the corresponding amount in that currency.

All product prices show approximate converted values in USD and EUR. Please note that the actual price charged by your bank might be a little different, and some banks also charge extra for foreign currency transactions.

If you would like to pay in other currency not mentioned above, please use PayPal when checking out. PayPal supports a wide range of currencies. You will be able to see the total in your selected currency before proceeding.

Payments processing

Payments on our website are processed by Shopify and Stripe. Both companies are market-leaders in internet payments processing, and fully compliant with the strictest standards on payments security. 

Your credit card details are not stored after transaction and are therefore completely safe from data theft.

We keep your contact data for the purposes of delivering your order, in accordance with the requirements of UK Data Protection Act. We will never share this data with any third parties or use it for any other purpose other than that stated above.

Full 30 days money-back guarantee

All our products are carefully selected and tested, and we are 100% confident of their quality. We are therefore happy to offer a full money-back guarantee on all our products.

So if you change your mind after purchase, or are unhappy with our products for any reason, you can return them to us unopened for a full refund within 30 days of purchase - no questions asked.

Opened products

If you open the bottle and start taking the supplements, and then decide you are unhappy, we would still take them back. However, we do recommend that you try taking supplements for at least 7 consecutive days in order to feel the full benefits.