FREE shipping: Orders over £40 (c €50 / $55)
Delivery to UK, Europe, USA and Hong Kong

Delivery ex supplements

This product can be delivered to: United Kingdom and European Union

This product cannot be delivered to USA or any other country except UK and EU.

See also: Payments and currencies and Refunds

Delivery

Delivery charges are calculated based on weight of the order and delivery region. When you order bulky items such as flour, delivery will be more expensive due to the heavier weight of the parcel. 

Delivery charges start at £2.80, and are calculated at Checkout based on weight of the order and delivery region. Free delivery is available on orders £40 (around €50 or $60).

All orders are processed and despatched within 1 working day. We use UK Royal Mail as our delivery agent.

Delivery to United Kingdom

We currently deliver all products to UK. Standard Royal Mail charges apply.

UK delivery1st class - Signed For1st class2nd class
0-1kg £4.00 £3.20 £2.80
1-2kg £6.25 £5.45 £3.80
2kg and above £12.80 £12.00 £9.00

Delivery to EU countries

European Union countries: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain and Sweden.

For European deliveries, we use Royal Mail International Signed For service. It is usually delivered within 3 working days (sometimes up to 5 days). We will provide tracking number so you can check the parcel status online.

EU deliveryRoyal Mail - International Signed For (3-5 working days)
Actual prices in GBPEstimated prices in EUR
0-0.25kg £8.70 €10.88
0.25-0.5kg £10.15 €12.69
0.5-0.75kg £11.60 €14.50
0.75kg-1.00kg £13.05 €16.31
1.0-1.25kg £14.50 €18.13
1.25-1.5kg £15.95 €19.94
1.5-1.75kg £17.40 €21.75
1.75-2kg £18.85 €23.56

Delivery to USA

Unfortunately, we are unable to deliver this product to USA. US Food & Drugs Administration (FDA) has strict rules regarding import of foods and food supplements into United States. All foreign facilities must be registered with FDA, and submit Prior Notice for all shipments, not matter how big or small.

We are registered with FDA as a foreign food facility, but only for vitamins and food supplements - not for other types of products. We are therefore unable to import low-carb baking supplies to USA. For products which cannot be delivered, we provided links to Amazon USA with a selection of similar products. 

Please note that our low-carb vitamins and supplements can be delivered to USA.

Delivery to other countries

Unfortunately, we are currently unable to deliver goods to any countries other than the ones listed above. This is due to the regulatory burden of getting food products approved for import - most countries have strict regulations in this regard.

Please contact us if you wish to check whether we might be able to deliver to your country, subject to its export regulations.

Payments and currencies

Our shop is based in Oxford, United Kingdom. All prices are set in pounds sterling (GBP), and payments are accepted in GBP.

If your credit or debit card is for an account in a different currency, such as US Dollars or Euros, you can still use it at checkout. Our payment gateway will convert the amount due to the corresponding amount in that currency.

All product prices show approximate converted values in USD and EUR. Please note that the actual price charged by your bank might be a little different, and some banks also charge extra for foreign currency transactions.

If you would like to pay in other currency not mentioned above, please use PayPal when checking out. PayPal supports a wide range of currencies. You will be able to see the total in your selected currency before proceeding.

Payments processing

Payments on our website are processed by Shopify and Stripe. Both companies are market-leaders in internet payments processing, and fully compliant with the strictest standards on payments security. 

Your credit card details are not stored after transaction and are therefore completely safe from data theft.

We keep your contact data for the purposes of delivering your order, in accordance with the requirements of UK Data Protection Act. We will never share this data with any third parties or use it for any other purpose other than that stated above.

Full 30 days money-back guarantee

All our products are carefully selected and tested, and we are 100% confident of their quality. We are therefore happy to offer a full money-back guarantee on all our products.

So if you change your mind after purchase, or are unhappy with our products for any reason, you can return them to us unopened for a full refund within 30 days of purchase - no questions asked.

Opened products

Baking supplies - If you use up some of the products before returning, we will accept them back but we may ask you to specify a reason of why it wasn't to your satisfaction.

Low-carb supplements - if you open the bottle and start taking the supplements, and then decide you are unhappy, we would still take them back. However, we do recommend that you try taking supplements for at least 7 consecutive days in order to feel the full benefits.